Substitution Policy
Our photos represent the overall style and theme of each arrangement. Some vases or flowers may be one-of-a-kind and cannot be exactly replicated. Due to weather, seasonality, and market conditions, substitutions may occur. If needed, we will maintain the design’s style, theme, and color palette and only substitute items of equal or higher value.
If certain design elements are important to you, please mention them in the florist instructions at checkout or contact us to confirm availability.
Flower Care & Guarantee
We guarantee flower freshness for 24 hours after they leave our shop.
Because flowers are natural, some blooms may open more fully than others.
Care Tips:
Cut flowers: Trim stems by 1 inch every 2–3 days and place in fresh water.
Arrangements in foam: Add about 1 cup of water to the foam every couple of days.
After 24 hours, proper care becomes the customer’s responsibility.
Thank you for choosing our shop!
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
