Substitution Policy
Photos show the overall style and theme of each arrangement. Some flowers or vases may vary due to seasonality, weather, or availability. If substitutions are necessary, we will maintain the design’s style, color palette, and value.
Please note any important design preferences in the florist instructions at checkout or contact us to confirm availability.
Flower Care & Guarantee
We guarantee flower freshness for 24 hours after leaving our shop.
Care Tips:
Cut flowers: Trim stems and change water every 2–3 days.
Foam arrangements: Add about 1 cup of water every couple of days.
After 24 hours, proper care is the customer’s responsibility.
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Ordering online was very easy. The flowers were very nice. The delivery was prompt. ---- Florist's Response: Thank you for your kind words! Your feedback truly motivates us to continue providing great service to our customers.
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
