Substitution Policy
Photos show the overall style and theme of each arrangement. Some flowers or vases may vary due to seasonality, weather, or availability. If substitutions are necessary, we will maintain the design’s style, color palette, and value.
Please note any important design preferences in the florist instructions at checkout or contact us to confirm availability.
Flower Care & Guarantee
We guarantee flower freshness for 24 hours after leaving our shop.
Care Tips:
Cut flowers: Trim stems and change water every 2–3 days.
Foam arrangements: Add about 1 cup of water every couple of days.
After 24 hours, proper care is the customer’s responsibility.
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
-
Rated 4 out of 5 stars
It was a seamless experience ordering the flowers online. The delivery was on time and the flowers were just as I ordered. However, being the one who ordered, I should have been the one to call about estimated delivery times rather than calling the person who was supposed to be surprised by the flowers. That being said, I would order flowers from this florist again. ---- Florist's Response: Thank you for your thoughtful review and feedback. We're happy to hear the ordering and delivery went smoothly and that you were pleased with the flowers. We sincerely apologize for calling the recipient instead of you. As part of our delivery process, we aim to ensure flowers are handed directly to the recipient rather than left at the door—unless we’re specifically instructed otherwise. This helps us maintain quality and avoid missed deliveries. We understand this may impact the element of surprise, and we truly appreciate your understanding. Thank you again for your support—we look forward to serving you in the future!
